Suggestions, Comments, and Complaints

If you have a complaint, concern or compliment about the experience you’ve had at Cauldwell Medical Centre, or about one of the team at this centre, then we want to know about it.

How To Make A Complaint

If you would like to give feedback to the practice, please complete our Feedback form.

Alternatively, you can try to speak to a member of the team caring for you. In many cases, it will be possible for them to sort out the problem straight away. Please contact the surgery and ask to speak to our service manager if this is not possible.

You can also request copies of our complaints process and information about our Patient Advice and Liaison Service by calling the team on 0300 303 9509, or accessing them online.

Other Organisations You Can Contact

If you’d prefer, you can also complain to our commissioner for this service: NHS England. You can write to:

NHS England,
PO Box 16738,
B97 9PT

Telephone: 0300 311 2233

There are also various other organisations that can help you with your concern or complaint including Healthwatch and local advocacy services. Please call the Customer Services Team on 0300 303 9509. if you would like more information and details of how to contact these organisations.

Parliamentary and Health Service Ombudsman

If you remain unhappy with our final response, you have the right to take your complaint to the Parliamentary and Health Service Ombudsman. However, they will only consider your case if it has been investigated thoroughly by the service provider. You should do this within twelve months of your complaint to us.

Parliamentary and Health Service Ombudsman
Millbank Tower

Telephone: 0345 015 4033